At KOKIO, we specialise in providing Complete E-Commerce Solutions that manage every aspect of your online business.
Our services fall into four categories: Ecommerce +, Amazon +, Customer Service and Document Management.
These services are customer objective oriented and designed to generate leads, generate sales or increase profitability depending on a businesses specific needs.
We are able to meet these objectives by offering bespoke and robust services that have been rigorously tested on the field and are regularly updated based on a data first approach. Our services work and we have the data to prove it.
So what services do we offer?
- E-commerce +
Website Design & Development
Warehousing & Fulfilment - Amazon +
Account Setup & Management
Listing Creation & Collateral Design
Performance Marketing - White Label Customer Service
D2C or Website Customer Service
Amazon Customer Service - Document Management
Who we are and what we do
KOKIO is a brand accelerator focused on supporting brands and E-Commerce businesses.
KOKIO provides practical business solutions in E-Commerce Website Design and Development, Amazon Marketing and Management, Multi-Channel White Label Customer Service, and Document Management Software. With years of experience, we have delivered a wide range of projects for different clients in many different countries.
Our services are data-driven and regularly updated to keep up with the changing digital landscape which is arguably the most important aspect of what we have to offer. The world and technology changes on a daily basis; This means that your business and our services need to adapt regularly to stay relevant and that is exactly what they do. KOKIO helps businesses build and improve digital infrastructure for long-term success by adapting our services in accordance with data that is generated by running our services.
KOKIO is here to help you address these challenges head-on. Our all-in-one approach simplifies your operations, allowing you to focus on your brand while we take care of the rest.
E-Commerce +
As KOKIO is a complete All-in-One E-Commerce Solution, we are able to provide both website development, product warehousing and fulfilment services. Whether you simply need a new website design for your company or a full fledged logistics solution, we are able to satisfy your company needs.
KOKIO works in partnership with ZERO3PL, enabling us to handle your E-Commerce and Logistics wholistically. KOKIO focuses on both building and maintaining your website infrastructure while our partners ensure that your products are are stored, orders are packed, and shipped efficiently.
This overarching approach allows us to do both best: making your business run smoothly and helping you grow faster. With this comprehensive partnership system, businesses can confidently manage everything from product sales and customer support to item delivery, supported by trusted experts and knowledgeable technicians.
Benefits of Choosing KOKIO
- All-in-One Solution: From websites to shipping, we handle everything.
- Streamlined Systems: Kokio’s websites connect directly to our logistics systems, reducing manual work and saving time.
- Tailored Services: Each business gets customised solutions to fit its goals.
- Customer-Focused Services: Together, we enhance the entire shopping experience, from browsing to delivery.
- Room for Growth: Our services adapt as your business expands.
- Actionable Data: Both platforms provide insights on customer behaviour and business performance to help you make smart decisions.
- Eco-Friendly Practices: KOKIO helps businesses reduce their environmental impact with sustainable, carbon neutral logistics.
- End-to-End Expertise: KOKIO covers every step of the process, from attracting customers to delivering orders.
We recognise that successful online businesses rely on a combination of effective tools and efficient processes. That’s why we offer a full range of services designed to streamline operations and maximise results.
So who is our Ecommerce+ service for:
This service is design for Brands selling products in the United Kingdom that want a complete service from website order to product in your customers hand.
Website Design and Development
A professional, well-structured website is the cornerstone of your eCommerce strategy and KOKIO specialises in creating websites that are visually appealing, easy to use, and optimised for success.
Key Features of our Websites:
- Custom Design: KOKIO builds websites that reflect your brand and make a lasting impression.
- Responsive Design: Your website will work perfectly on desktops, tablets, and smartphones.
- Fast Performance: Kokio’s websites load quickly and are easy to navigate, helping reduce drop-offs.
- SEO Ready: Built-in tools improve search engine rankings, bringing more customers to your site.
- Secure Transactions: KOKIO uses industry-standard security features to protect customer information.
- Scalable Options: The websites grow with your business, so they can handle more products or features as you expand.
Design and Development
Our E-Commerce websites are custom-built to offer an engaging shopping experience for your customers. We take a user-centric approach, ensuring that your website is visually appealing, responsive, and optimised for both desktop and mobile devices. Our websites are built with features like secure payment gateways, intuitive product catalogues, and seamless navigation to enhance the user experience and maximise conversions.
E-Commerce Platform System
We develop websites with Shopify or WooCommerce to create your online shop. Once your website has been created, we connect it to our OMS Multi-Channel (Order Management System). This makes it easy to manage products, orders, and customer details all in one place.
Having a user-friendly, reliable website not only enhances your online presence but also supports customer retention, increasing your business’s overall performance. Whether you’re launching a new website or upgrading an existing one, KOKIO ensures the process is seamless and delivers results that matter.
Efficient Fulfilment Services
Managing inventory, processing orders, and ensuring timely deliveries can overwhelm any business. Ecommerce+ fulfilment services take the stress out of logistics, allowing you to focus on growing your brand. Our Warehouse in Leeds is perfectly placed in the middle of the UK, making it easy to send orders quickly in any direction while reducing environmental impact.
What Kokio Offers:
- Real-Time Tracking: Stay updated on inventory and shipments at all times.
- Smart Inventory Management: Avoid running out of stock with tools that help predict demand.
- Flexible Services: KOKIO can handle busy seasons and unexpected growth with ease.
- Affordable Shipping: We work with multiple couriers to get you the best delivery rates.
- Fast and Accurate Fulfilment: With efficient warehousing and packaging, orders are sent out quickly and correctly.
- Warehousing Solutions: Our organised facility ensures secure storage and precise stock management.
Warehousing
With a strategically located warehouse and advanced systems, we provide flexible storage, efficient distribution, real-time inventory tracking, accurate forecasting, and better stock management to handle changing demand.
Multi-Channel Fulfilment & Logistics
Efficient fulfilment is key to customer satisfaction, and KOKIO offers multi-channel logistics to streamline the process. We connect your website to our advanced fulfilment network, enabling quick and accurate order processing.
Find out more about Websites and Fulfilment here.
Amazon Account Management and Performance Marketing
Amazon is a global platform with an immense customer base and this is no exception in the United Kingdom. With a 58% surge in sales last year hitting £15.7 billion, it’s safe to say that Amazon is a titan in the online market. By listing your products on Amazon, you tap into an active marketplace that spans the globe, giving you access to shoppers worldwide.
What Kokio Offers for Amazon:
- Better Listings: We create clear and appealing product descriptions that attract buyers.
- Competitive Pricing: Tools adjust prices to balance profitability and competitiveness.
- Smart Advertising: Custom campaigns bring your products to the right audience.
- Detailed Reports: Learn what’s working through data on sales and customer habits.
It is a crowded marketplace where competition is fierce; however, KOKIO helps your products stand out by implementing effective marketing and advertising strategies tailored to your goals.
Amazon Account Setup and Configuration
Setting up an Amazon seller account can be overwhelming, but we make the process seamless. We handle all aspects of account registration and configuration, ensuring that your business is properly set up and compliant with Amazon’s requirements. From A+ and B+ Content & Brand Stories to Prime Accreditation. Why not save the effort and time by leaving it to us to handle while you to focus on your business and brand ?
Product Listing Creation and Optimisation
Your product listings play a crucial role in attracting customers, and our team excels at creating and optimising listings to present your products in the best light. We write engaging product descriptions, use the right keywords to help people find your products online, and make sure your listings match your brand’s style and message. Our goal is to increase your product visibility, driving more traffic to your listings and boosting conversion rates.
Amazon FBA & Multi-Channel Fulfilment
Fulfilment is critical to your success on Amazon. KOKIO ensures efficient storage, picking, packing, and shipping of your products by offering comprehensive support for Fulfilment by Amazon (FBA). We also integrate multi-channel fulfilment, allowing you to sell on other platforms while using Amazon’s fulfilment services. Our fulfilment solutions guarantee fast, reliable delivery, leading to higher customer satisfaction.
Our Amazon services enable businesses to maximise their reach on one of the largest eCommerce platforms in the world. By leveraging our expertise, you’ll gain better control over your store’s performance while freeing up resources to focus on product innovation and other core activities. With Kokio, thriving on Amazon becomes a more achievable and sustainable goal.
Learn more about our Amazon Services here.
White Label Customer Service
Customer Support for D2C & Amazon
Efficient fulfilment support directly impacts customer satisfaction. With KOKIO, you can ensure that order are delivery issues are resolved quickly and accurately. Because our support team is directly connected to our Order Management system, we can address all issues promptly and without delay. Our Customer Services can also be utilised if you use your own system.
By outsourcing this essential part of your business to KOKIO, you’ll save time, reduce operational costs, and provide customers with the reliable service they expect. This ensures your business stays competitive.
Through us, you will have the capacity to have a reliable fulfilment system. Professionally maintained and organised to ensure your products reach your customers in a cost effective process. Let us handle the nitty gritty of the logistical side so that you can focus on your brand.
At Kokio, we believe in the benefits of genuine human interaction. That’s why we provide real, human customer support services—no bots, no automated responses, just authentic, personalised assistance.
Why Choose Kokio?
- Personalised Support: We tailor our services to fit your business and customer needs.
- 7-day Availability: Around-the-week support to ensure your customers are always taken care of.
- Multi-Channel Solutions: We engage with customers through their preferred channels.
- Proactive Engagement: We don’t just react—we build lasting relationships.
Tracking orders, managing product queries, and handling shipping issues can be time-consuming. Let us take care of it for you. When your customers reach out for help, they deserve to speak with a knowledgeable and empathetic human being.
White Labelled Customer Service
Acting as an extension of your business, we deliver consistent and high-quality service that strengthens customer loyalty. We strive to provide professional dialogue, and a competent but genuine conversation with your customers.
Tiered Customer Service packages
No two businesses are the same, and we understand that your customer service needs are unique. At KOKIO, we offer customisable solutions tailored to the specific requirements of your business and your customers. Whether it’s handling specialised enquiries, offering technical support, or managing subscriptions or refunds, we provide different tiered levels to facilitate your margins.
Proactive Customer Engagement
At KOKIO, we don’t just wait for customers to reach out; We engage proactively. Our proactive customer engagement includes following up on purchases, checking customer satisfaction, and offering helpful information. This approach fosters a positive relationship with your customers, improving retention and loyalty. We endeavour to reply to every query within the hour and within your Sales Channels SLA.
7 days a week Customer Support
We provide 7 days a week of customer support, ensuring that your customers can reach out any day. Whether it’s via phone, email, or live chat, our dedicated team is always available to assist with queries, orders, or issues, offering prompt and friendly solutions. We aim to create positive interactions at every touchpoint.
Multi-Channel Support
Kokio’s customer service team actively handles enquiries across multiple platforms, whether by Amazon or through website customer queries. By offering multi-channel support, we make it easy for your customers to get in touch in a way that suits them best, creating a smooth and consistent experience regardless of the channel.
Choose KOKIO for customer support that goes beyond the capabilities of automated systems. Experience the difference that real, human support can make for your business and your customers. Let us be your partner in delivering exceptional, heartfelt service that truly stands out.
Learn more about our Customer Services here.
DataViewer Document Management Software
To stay competitive, businesses need constant access to up-to-date information. DataViewer helps organisations view, understand, and use real-time data effectively. By making data easier to access and analyse, it helps companies make better decisions, use resources wisely, and solve problems quickly.
Why choose DataViewer for your documentation needs?
- Manage risk and ensure compliance
- Take control of your document management needs, minimise lost time and increase productivity fast.
- If you’ve lost critical documents or even faced prosecution due to poor business document management, we can help you find a better solution.
- DataViewer takes a consultative approach to document management design. We know that no two business are the same.
- Significantly reduce the amount of time and effort you, your team and contributors spend managing documents. We’ll take care of the heavy lifting so that you can focus on your business operations.
Centralised Document Repository
DataViewer offers a storage location for all documents, eliminating the hassle of searching through places or systems. This centralised system boosts efficiency by enabling employees to access the information they require.
Streamlined Workflows
DataViewer improves document management processes by automating tasks, saving time and effort. By using automated workflows, documents are directed to individuals, promptly removing obstacles and speeding up business operations.
Improved Collaboration
With DataViewer, teams have the ability to work on documents simultaneously, no matter where they are. Functions like version tracking, editing at the time, and leaving comments make collaboration smooth, guaranteeing that everyone stays updated and changes are recorded correctly.
Access Controls
DataViewer provides robust access control features, ensuring that authorised individuals have access to files. Customised permissions allow organisations to designate who can view, edit, or share documents, enhancing security and compliance with regulations.
Data Encryption
To ensure the security of data, DataViewer uses encryption techniques for transmitting and storing information. This safeguards files from access, interception, and the risk of data breaches.
Regulatory Adherence
DataViewer aids organisations in complying with industry regulations and legal requirements by providing support for storing data, managing access, and monitoring activities. This manages documents in accordance with laws and standards.
To find out more about DataViewer, click here
Get Started with Kokio
If you are ready to optimise your E-Commerce operations or are in need of a Document Management solution, Kokio is here to help. Contact Kokio to learn more about our services and how we can create customised solutions for your business. Our bespoke services can be tailored to your needs, no matter the size of your business.
Your Trusted Partner
Building a successful business isn’t always easy, but Kokio gives you the tools and support to make it simpler. We help organise your documents, create websites, handle orders smoothly, run effective Amazon marketing, and provide great customer service—making your business run more easily and efficiently.
Partner with Kokio and experience the difference our comprehensive business solutions can make. Together, we’ll build a future where your business thrives in a competitive marketplace.