Running an online business is exciting, but dealing with customer questions and issues can be overwhelming. That’s where KOKIO Customer Service Level 1 comes in. We’re here to take the stress out of customer service. Allowing you to focus on what you do best, growing your business. Whether you sell on Amazon or your own website our Level 1 service covers all your needs.
What is Customer Service Level 1
CSL1 is a simple, no-fuss customer service solution. Designed to handle the most common questions and problems your customers might have typically about delivery, logistics and tracking issues.
In other words, think of us as your behind-the-scenes support team. Making sure your customers are happy while you focus on the big picture.
Answering Questions About Orders
Customers often want to know where their order is or why it hasn’t arrived. That’s why we manage order tracking and resolve delivery issues. This keeps your customers informed and prevents frustration.
Fix Problems with Damaged or Missing Items
Sometimes things go wrong. A Package arrives damaged or the wrong item is sent. In these cases, we help with damage claims and can make small adjustments to orders when needed. This way, your customers stay happy and your reputation stays strong.
Handle Returns, Resends, and Cancellations
Returns and cancellations are part of doing business online. Fortunately, we take care of returns, resends, and cancellations quickly and efficiently, so your customers feel taken care of.
Direct Department Specific Questions to the Right People
If a customer has a question we can’t answer. For example, about wholesale orders, product details or stock availability. We make sure it gets passed along to the right person in your team. As a result, nothing falls through the cracks.
Help with Claims
If a customer needs to file a claim (like for a lost package), we help them get the process started. By doing this, we make sure their concerns are heard and handled properly.
Why Should You Choose KOKIO Customer Service?
- Save Time: Let us handle the day-to-day customer questions so you can focus on running your business.
- Happy Customers: Quick, helpful responses mean your customers will have a better experience and are more likely to come back.
- Grow with You: As your business grows, we can grow with you. For example, if you need more advanced support later, we’ve got a higher level of service ready to go.
How Does It Work?
It’s simple. We’ll be your first line of support for customer questions and issues. Our Multi-Channel support system pulls your customer service queries directly from your sales channels. This means if a customer reaches out to you via Amazon, or Shopify, we receive their message directly and respond to them directly (as you).
Whether it’s through Amazon, your website, or email, we’ll respond to your customers quickly and professionally. If something needs to be escalated (like a complicated question), we’ll make sure it gets to the right person on your team.
Ready to Get Started?
Customer service doesn’t have to be hard. With KOKIO Customer Service, you can provide great support without the hassle. In short, let us take care of the details so you can focus on what really matters, your business and your customers.
So, contact us today to learn more about our Customer Services. Let’s help make your customer service smooth and stress-free. Let’s work together to keep your customers happy and your business thriving!
With KOKIO, you’re not just getting customer service, you’re getting peace of mind. Let us handle the questions, so you can handle the growth!