Selling on Amazon can be tough, but keeping your account in top shape is key to success. That’s why KOKIO’s Amazon Account Management service is here to help. We ensure you stay on top of your account health, fix problems fast, and keep selling at your best. To make this happen, we check your account every Monday, Wednesday, and Friday, allowing us to spot issues before they turn into big problems.
Regular Account Health Checks
To keep your business running smoothly, we conduct full account checks three times a week. During these checks, our team focuses on several key areas:
Keeping Your Listings in the Best Spot with Featured Offer (Buy Box) Monitoring
Since getting the Featured Offer (also known as the Buy Box) means more people see and buy your products, we take several steps to ensure you don’t miss out. Specifically, we:
- Check that your products have the Featured Offer for maximum sales.
- Keep an eye on how often your products win the Featured Offer and fix any drops.
- Identify problems like low stock that could hurt your sales.
Checking Your Account’s Health & Customer Service
A healthy account means fewer problems and no risk of suspension. Therefore, we continuously track:
- General Account Health: Ensuring your account follows Amazon’s rules.
- Product Compliance: Making sure there are no issues with product authenticity, safety, or listing policies.
- Delivery Performance: Watching important stats like:
- Order mistakes and defects
- Late shipping
- Cancellations before dispatch
- Valid tracking rate
By catching and fixing issues early, we help protect your account and keep your Prime status secure.
Making Sure Your Documents Are Up to Date
Amazon requires certain documents to keep your products listed. To prevent any disruptions, we manually check that you have the right ones, including:
- Food safety certifications
- Chemical safety documents
- Safety data sheets
If any of these documents are missing, Amazon may remove your products. That’s why we ensure everything is in order before it becomes a problem.
Watching for Important Amazon Alerts
Amazon regularly sends performance notifications when something requires urgent attention. As a result, we carefully review these alerts and act fast to resolve any issues before they impact your sales.
Managing Your Open Cases
Dealing with Amazon’s case system can be frustrating, but we take care of it for you. Whether you have disputes or unresolved issues, we handle all cases and ensure they are answered and resolved quickly.
Keeping an Eye on Your Stock
Running out of stock can hurt your sales and affect your Featured Offer status. To prevent this, we:
- Check stock levels regularly.
- Alert you when stock is low so you can restock in time.
Preventing Late Shipping Issues
Late shipments can negatively affect your seller rating. To keep things on track, we make sure all orders are correctly marked as dispatched, preventing performance issues caused by system glitches or courier delays.
Handling Customer Returns
Processing returns can be time-consuming, but we take care of it for you. We:
- Manage return requests and refunds.
- Follow up with customers to ensure a smooth process.
This service works alongside our customer support package, ensuring your buyers stay happy and your account remains in good standing.
Why Choose KOKIO?
KOKIO takes the stress out of selling on Amazon. With our expert team monitoring your account, resolving issues, and keeping everything running smoothly, you can focus on growing your business.
Let KOKIO help you with our Amazon account Management expertise so you can maximise your sales and enjoy peace of mind!