These days customers expect fast, helpful, and reliable support when they shop online. If your business sells products through platforms like Amazon or your own website, you know how important it is to keep your customers happy. That’s where our Level 2 Customer Service (L2CS) comes in. It’s a top-notch support system designed to handle all kinds of customer questions and issues, so you can focus on running your business while your customers get the help they need.
What is KOKIO Level 2 Customer Service?
First, let’s break it down. Level 2 Customer Service is a complete support package for Brands that sell online. It takes care of the trickier customer questions and problems that go beyond basic support. Whether it’s tracking an order, handling returns, or answering product specific questions such as the nutritional content of a specific flavour of an item, L2CS has you covered.
What Does KOKIO’s Level 2 Customer Service Include?
Help Across Multiple Platforms
To start, our team can handle customer questions coming from Amazon, your website, or direct emails. No matter where your customers reach out, they’ll get the same great service via our Multi-Channel Support System.
Handling All Kinds of Customer Questions
Next, the service covers a wide range of issues, including:
- Order Tracking: Helping customers find out where their order is.
- Missing or Damaged Items: Fixing problems with orders that didn’t arrive or arrived damaged.
- Returns and Resends: Managing returns and sending out replacements.
- Order Changes and Cancellations: Helping customers modify or cancel their orders.
- Product Questions: Answering questions about your products, like nutritional info or what to buy if something is out of stock.
- Customer Account Updates: Updating customer details, like addresses or marketing preferences.
- Refunds and Warranty Claims: Processing refunds and helping customers with defective products or warranty issues.
Automated Help with Delivery Problems
Additionally, if there’s an issue with a delivery, our team automatically handles the claim process for you. This means fewer delays, happier customers and recovered shipping expenses.
Monthly Reports to Keep You in the Loop
On top of that, you’ll get monthly reports that show how customer service is performing and highlight any recurring issues. This helps you spot trends and make improvements.
Support Every Day of the Week
We provide support 7 days a week in order to assist your customers in line with platform specific SLA’s. We respond quickly, so your customers don’t have to wait long for help.
Your Own Dedicated Support Team
Furthermore, you’ll have a dedicated team of experts who will handle most customer questions through email. If there’s a more complicated issue, a senior team member will step in to help.
Try Level 2 Customer Service Before You Commit
Importantly, we offers a 3-month trial period so you can test the service and see if it works for your business. If you’re happy, the service continues for the rest of the year at a fixed rate, so you know exactly what you’re paying.
Flexibility for Extra Requests
Lastly, while the service covers a lot, we are also flexible. If your customers need something extra, our team can usually help.
What’s Not Included?
However, it’s important to note what’s not included. L2CS doesn’t include phone support. That means the team won’t make or take customer service calls. Instead, we focus on email and platform-based support, which is often faster and more efficient for most customer issues.
Why Choose KOKIO Level 2 Customer Service?
So, why should you choose our L2CS package? Simply put, it’s more than just a customer service solution—it’s a way to make your business run smoother. By letting us handle the tricky customer questions, you can focus on growing your business. Plus, with a trial period and fixed pricing, there’s no risk in giving it a try.
In a world where customers expect quick and helpful service, our Level 2 Customer Service is the perfect way to keep your customers happy and your business thriving.
Get Started Today
If you’re ready to take your customer service to the next level, contact us today or head over to our dedicated service page learn more about our Level 2 Customer Service and how we can help your business.
With KOKIO, great customer service is easy and stress-free!