At KOKIO, we know that great customer support is just as important as getting your orders delivered on time. That’s why we offer top-notch customer support for all of our fulfilment services, available 7 days a week. Whether you need help tracking an order, sorting out an issue, or resending an order, we’ve got you covered. With us, you’re never alone in managing your fulfilment needs.
Support Whenever You Need It: 7 Days a Week
Running a business means that things can get busy, and when you need help, you want it fast. Fortunately, at KOKIO, we offer customer support every day of the week. Our team is always ready to assist, no matter the day. Whether it’s a simple question or an urgent issue, you don’t have to worry about waiting around for help—just get in touch, and we’ll take care of it. In short, we make sure you have the support you need when you need it.
Easy Order Tracking
Keeping track of orders is a big part of running a business, and sometimes it can get tricky. Luckily, if you ever need help tracking an order, our customer support team is here to assist you. Whether you need to check on an order’s progress or need some help finding delivery details, we’ll make sure you get the information you need right away. This means you can always stay informed and keep your customers updated without any hassle.
Quickly Fixing Issues
No system is perfect, and sometimes things go wrong—orders can get delayed, there may be mistakes with the products, or things might not go as planned. However, if something goes wrong, you need a support team that can fix things quickly. At KOKIO, we pride ourselves on sorting out problems fast. Whether it’s correcting orders, dealing with shipment errors, or any other issue, we make sure everything gets sorted out efficiently. This ensures you can focus on your business while we take care of the rest.
Simple Claims Process
Sometimes, despite our best efforts, things happen, and you might need to make a claim for a damaged or missing order. Fortunately, at KOKIO, we make the process as easy as possible. If you need to lodge a claim, our team will guide you through every step, ensuring the process is clear and straightforward. We’ll make sure the claim is handled properly and swiftly, so you can move forward without stress or confusion.
Resending Orders Made Easy
If an order gets lost or damaged, you may need to send it again. We understand how frustrating this can be, but don’t worry—we’re here to help. If a resend is required, we’ll act quickly to ensure your customer gets what they ordered, without any extra hassle. By taking care of this for you, we help minimise disruptions to your business and keep your customers satisfied.
Get in Touch with Us Anytime
At KOKIO, we believe in providing great customer support for your fulfilment, every step of the way. Whether you need help tracking an order, fixing a mistake, lodging a claim, or resending an order, we’ll be there to help. We strive to offer support that goes beyond just answering questions; we want to make sure every issue is handled efficiently and with care.
For more information or to get in touch, visit our website page. We’re always ready to assist you, no matter the challenge!